Not all online users can be subjected to long waiting customer care calls
Legitimate high-value online customers deserve humanized guided assistance to complete the purchase with confidence
Product
Knowledge Base
Humanized Guidance
Customers Over Video Call With Human Agents
How human bot works
Step 1
Customer asks for Agent OR the BOT auto-realizes it’s yet to be trained on Questions being asked by Customer.
Step 2
Customer is offered an option to join audio or Video call with agent.
Step 3
Chat window becomes audio/video conference room with agent.
Step 4
Customer gets enhanced online experience of browsing the site, screen sharing and talking with agent on call, thereby getting guided assistance for their online journey.
Why guidizy
Close the decision making gap for your online customers
Users visit your site for a purpose, but significant of them drop off for any of the below reasons
Questions
Have some questions to
get clarity on.
Can’t decide
Prefer to speak to person not chatbots for guidance to make an informed decision especially for high-value purchases
Can’t wait
In hurry / impatient to call and wait on long customer care calls
Loss of focus
Get distracted as the doorbell / mobile rang or because of something else
How guidizy empowers you
Turn your website into a smart and intelligent selling machine
- Avoid customer frustration with long waiting customer care calls.
- Offer humanized contextual conversation from the very page they are on your website
Identify
Drop off point – Identify crucial points on your website where most online users drop-off.
High Value Customer – Identify high value online customers based on the value of the product/service or shopping cart value or whatever suits your business most
Enable
Configure – Configure the dynamic behaviour of human-bot in terms of level and kind of support based on the customer context and identified drop-off point on your website
Enable – Inject Guidizy button at those drop-off points to offer Human-BOT driven humanized guided assistance for those High Value Customers
Offer Humanized Guidance
Offer Humanized Guidance assistance to your online customer with a click of button through your website
- Audio only
- One-way video
- Two-way video
- Screen sharing
- Close the online sales gap and experience disconnect and drive online sales like never before
- Start Creating Great Online Sales Experiences With Guidizy
- Win More Online Customers With Humanized Contextual Conversations
- Try Live Demo of all features with our Virtual Assistant
Integrate Guidizy into your website and see the difference
No new IT infrastructure required, works with any PC, Tablet with a browser
Create sales journeys that suits your business
Easy integration to existing website
Improve immediate resolution in sales experience
Improve digital experience & sales funnel conversions
Drive sales engagement at the right time