What is a VoIP call center?
If you wish to handle high call volumes compared to a normal call center then you would be needing a phone system that is popularly known as a VoIP call center. There is a vast difference between the two when we compare the use cases, efficiency, and reliability.
The VoIP phone system is generally used by virtual call centers and is run on an internet connection. With the help of a VoIP call system, you can add features like multi-channel customer support, and an Omni channel call center and you can also add a self-service option that will make your call center more versatile. Our call center software will help you to deliver efficient customer service with the addition of an advanced level of technology making your software proactive.
To manage omnichannel customer support, all the new-age software uses contact center software solutions. This is done so that it could be managed from a single place and the following businesses could provide their services to a larger customer base without any geographical barriers. Contact central solution gives an overview of every customer so that they could address their query quickly.
The need for a cloud contact center solution.
Customer support
You can maintain the continuity of the conversation with your customer without taking into consideration whether the customer uses Twitter to reach you or a toll-free number.
On-demand scalability
With this scaling of your business, their cloud-based VoIP contact center solution can also be scaled similarly. Without spending any extra penny on the development of infrastructure, the process of scalability of contact center solutions would be processed.
Single Tenant call center solutions
If you wish to establish an inbound call center software you can use feature-rich software like a single-tenant call center solution. It brings various features with itself like the dashboard, agent statistics, account statistics, script IVR, disposition, call recording, call history, callback mechanism, call hold, and lead management to name a few. All these features are offered by Single-tenant call center software.
Multitenant call center solution
Omni channel contact center solution
For a long time, we have provided the service of establishing efficient omnichannel customer support for different businesses. Hence, we understand what basic amenities are required and how things need to be put in place to make customers experience the omnichannel experience
Superior customer experience
Customer experience is what matters the most when you try to increase the engagement of your audience on a particular platform. Cloud contact center solutions provide a great opportunity for new-age businesses to increase the quality of customer experience.
Advantages of cloud contact center software
- Installation cost is reduced or even zero when you establish a cloud contact center software. Not paying for the installation cost of the software, businesses get a chance to adopt a more premium contact center service which might be costly.
- Cloud contact center software is easy to set up and hence is very quick in that process. Setting up the cloud contact center requires lesser time giving businesses a chance to focus more on other important aspects of setting up a call center
- Cloud center software helps you to be mobile and operate from any remote location rather than just working from that particular location closer to cloud contact software solutions. So you can move from one place to another without troubling your work.
- We regard setting up cloud contact software to be a scalable option as there are many ways in which you can scale these solutions to grow bigger and bigger making it a better asset to your business.
Why should you choose us?
Efficient in our work
Having worked with almost every type of client and understanding how different types of businesses must use the cloud contacts software service, we can guide you in establishing the most efficient telephony solution for your business.
Cost effective
We understand how working capital requirements for new age businesses are quite high and hence we have kept our margins in providing the services to these new age businesses very low. So, we offer cost-effective service that is top-notch.
High standard telephony solution
If you wish to get the highest standard of telephony software you must give us a chance to serve you and support your business in every way we can.
Customer satisfaction
We ensure customer satisfaction by delivering them good-quality solutions that help them to scale in business. Customer satisfaction is our top priority and we offer it by offering what the actually customer needs
Transparency
We ensure full transparency in our process of delivering high-quality solutions to our customers. This is done by frequent customer interaction and by letting our customers know every small update regarding their project.
Experience developers
We have some of the best developers in the industry working with us and hence we make sure our customers believe in our ideas and suggestions. Experienced developers are equipped with various ideas that can add more jewels to the idea of your business.
Features of contact center solution
- Multi-level IVRS
- DID management
- Skill-based routing
- Analytics and reports
- Real-time agent monitoring
- Inbound screen pop
- Time clock
- Call back feture
