IVR Solutions for you Business

IVR solutions are a potential game changer for your business

IVR, which stands for Interactive Voice Response System, helps to improve user engagement with a business or brand. With IVR systems, it is possible for you to automate inbound voice calls by allowing customers to interact with pre-recorded messages. The customers enter the input and receive answers depending on the input. Through an IVR system, it is possible to route the right calls to the best agents. In today’s highly competitive marketplace, you can offer your customers the best experience when they want to interact with your brand. An Interactive Voice Response System means happier customers with better accuracy and efficiency when it comes to customer support.

No matter which industry your business belongs to, having an IVR system means non-stop availability to customers 24/7, anytime, anywhere. An Interactive Voice Response System helps to change the perception of customers towards a business or brand, which means greater chances of return business. Our custom IVR solutions help build a brand connection with customers. The IVR systems designed and developed by us focus on customer requirements, providing timely automated responses, and transferring the right calls to the right department.

We are a leading and trusted provider of IVR solutions that are tailor-made for the specific requirements of your business. The Interactive Voice Response System reduces the waiting time for inbound callers significantly. Greet your customers happily with a robust IVR system, respond to their queries instantly, and even route calls to the right customer care agent. When it comes to customer service, investing in the right IVR system makes all the difference.

Features of our IVR solutions

Round-the-clock availability

For those companies looking to offer 24/7 customer support, hosted IVR comes in really handy. Our IVR systems enable businesses and brands to stay connected with customers even after business hours.

Multilingual support

One of the standout features of our IVR solutions is the multilingual support, especially in the local language as well. Multilingual support makes it possible for customers to choose their preferred language at the start of the conversation.

Analytics and reporting

The reporting and built-in analytics features in the hosted IVR make it possible to keep track of how many customers interact with the IVR. Also, with the analytics dashboard, the key performance indicators (KPIs) like the average handling time, transfer rate, and others.

Unlimited call recordings

The automated and unlimited call recording features help businesses keep proper call records. The call recordings are saved after every in-person interaction with the agent. These recordings can be used for several purposes.

Intelligent call routing

Route calls seamlessly and provide your customers with the best possible resolution and experience. Say goodbye to the long queues and waiting ti e for customers with intelligent call routing.

Intuitive dashboard

The IVR systems that we develop for clients have user-friendly and intuitive dashboards. The easy-to-use IVR dashboard allows the agents to perform various activities and carry out the necessary actions from a single interface. With the intuitive dashboard, you can manage and track IVR campaigns in just a few clicks.

How does our hosted IVR system benefit your business?

Our hosted IVR is specifically designed and developed to reduce the operating costs for your business, making it cost-effective to the core.
The multi-level IVR solutions help customers choose between various options depending on their needs.

With our IVR solution, you can set up automated voice responses to ensure that you don't miss out on any customers.
With the help of Hosted IVR, you can offer a personalized experience to customers when resolving their queries and issues.

Why choose us for IVR solutions?

Value-based solutions

Unlike others, we don't just believe in selling products or services. Our focus is to sell value-based IVR solutions to clients, which can help improve their business ability and the quality of service offered to
their customers.

A client-centric approach

When it comes to offering IVR solutions, we follow a client-centric approach. The IVR solutions offered by us help to drive a positive customer experience and truly understand the situation of customers.

Cost-effective IVR solutions

Not every business can afford an expensive IVR solution. Keeping this in mind, the IVR systems designed and developed by us are affordable for everyone—startups, small and medium businesses, and large enterprises as well.

24/7 support

It may occasionally happen that a client may experience some technical glitches while using the IVR system. Our expert resolution team is available round the clock to resolve all queries and issues over call, video call, email, chat, or even in-person.

A proven track record

We have a proven track record of delivering exceptional IVR solutions for clients. We assure you of 100% satisfaction, quick problem resolution, less down time, data protection, and complete peace of mind.

Personalized IVR solutions

Even though two businesses may belong to the same industry, their requirements will be completely different. Our in-house team of experts focuses on creating tailor-made IVR solutions to cater to the requirements of a specific business.

24/7 support

A proven track record

Personalized IVR solutions

Industries we serve

Banking and Finance
Healthcare
Ecommerce
Telecommunications
Airlines
Oil and Gas

Education
Travel and Tourism
Media and Entertainment
Logistics
Real Estate